We always aim to deliver your order within 10-15 business days after order confirmation. For customized products, delivery will be made within 12-18 business days after order confirmation. Please note that delivery times are estimates, and delivery during peak seasons may take slightly longer.
SHIPPING
How much is delivery?
Standard secure FedEx or UPS shipping service fee of $15 will be charged for all orders, or free shipping will be provided for orders over $200.
Where do you deliver?
We only ship within the United States; unfortunately, this does not include islands, U.S. territories, and APO/FPO/DPO addresses.
Can I track my order?
When your order is shipped from our warehouse, we will send you an email to confirm that it is in transit. From there, it should be delivered within the time frame we have provided.
Are your shipments secure?
Yes, all shipments are fully insured during transit. Additionally, all purchases require a signature at the time of delivery, ensuring secure receipt of your items.
What is the cost of shipping?
Tidew offer fast and free shipping on all orders, regardless of the order amount or destination.
RETURNS & EXCHANGES
How do I return my order?
We hope you are completely satisfied with your purchase from Tidew Jewelry. However, if you wish to make a return, we offer a 30-day return policy for non-customized products. For customized products, returns are accepted within 7 days, but only the diamond can be returned, and a 15% craftsmanship fee will apply.
For more detailed information, you can read the full Refund and Returns Policy.
For more detailed information, you can read the full Refund and Returns Policy.
All promotional/clearance items can only be returned within 14 days from the date of package delivery.
Our Diamonds and Jewelry
What is IGI diamond certificate?
International Gemological Institute (IGI) diamond certificate assures the value and quality of your diamond. IGI is the gold standard in diamond grading. This report detail key characteristics of each diamond.
Orders and Ring Sizes
Can I order through your website?
Yes, you can easily place an order directly through our website for engagement rings, wedding bands, and other fine jewelry.
Can I custom design an engagement ring?
Yes, you can select diamonds and settings to create a unique engagement ring.
What if I have a question about my order, want to change it, or need to cancel it?
If you need to make changes to your order or cancel it, please contact customer service as soon as possible.
Privacy and Security
Will my personal information be shared with third parties?
Tidew's privacy policy states that your personal information will not be sold or rented to third parties. However, they may share information with trusted service providers or partners to help them process transactions, deliver products, or perform services related to the site. These third parties are obligated to keep your information secure and use it only for specific purposes related to your transactions.
For more detailed information, you can read the full privacy policy here: Tidew Privacy Policy.