We always aim to deliver your order within 10-15 business days after order confirmation. For customized products, delivery will be made within 12-18 business days after order confirmation. Please note that delivery times are estimates, and delivery during peak seasons may take slightly longer.
SHIPPING
How much is delivery?
Standard secure FedEx or UPS shipping service fee of $15 will be charged for all orders, or free shipping will be provided for orders over $200.
Where do you deliver?
We only ship within the United States; unfortunately, this does not include islands, U.S. territories, and APO/FPO/DPO addresses.
Can I track my order?
When your order is shipped from our warehouse, we will send you an email to confirm that it is in transit. From there, it should be delivered within the time frame we have provided.
Are your shipments secure?
Yes, all shipments are fully insured during transit. Additionally, all purchases require a signature at the time of delivery, ensuring secure receipt of your items.
What is the cost of shipping?
Tidew orders require a $20 shipping fee.
What if my jewelry gets lost during shipment?
Tidew takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages.
What if I need an item sooner than the date listed on the website?
Every engagement ring and wedding band on our website is carefully crafted at the time of order. While we are able expedite some orders, we highly encourage you to allow adequate time for your design to be completed and inspected by our Quality Assurance team.
RETURNS & EXCHANGES
How do I return my order?
We hope you are completely satisfied with your purchase from Tidew Jewelry. However, if you wish to make a return, we offer a 30-day return policy for non-customized products. For customized products, returns are accepted within 7 days, but only the diamond can be returned, and a 15% craftsmanship fee will apply.
For more detailed information, you can read the full Refund and Returns Policy.
For more detailed information, you can read the full Refund and Returns Policy.
All promotional/clearance items can only be returned within 14 days from the date of package delivery.
About Our Product
Are lab diamonds real diamonds?
Yes. Lab grown diamonds have the same physical, chemical, and optical characteristics as natural diamonds, as well as the same fire, scintillation, and sparkle. They are real diamonds. Lab grown diamonds are nearly impossible to differentiate from natural diamonds with the naked eye.
What is IGI diamond certificate?
International Gemological Institute (IGI) diamond certificate assures the value and quality of your diamond. IGI is the gold standard in diamond grading. This report detail key characteristics of each diamond.
What are the "Four Cs"?
The Four Cs - Carat (size), Color, Clarity and Cut are the industry grade standards from the Gemological Institute of America (GIA). Every diamond is specifically graded on these features.
How Can I Find a Diamond that is Not in Tidew's Inventory?
Our inventory is constantly being updated and we may have additional inventory of ethical origin diamonds not listed on our website. Please contact us so we can help you find a diamond that is perfect for you.
Can I Buy a Setting Without Buying a Diamond?
We do not sell or create settings unless the customer is also purchasing a center stone from Tidew. Our settings are made-to-order with each one handcrafted for a center gem with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center gem from Tidew.
Is my diamond laser inscribed?
Diamonds currently graded by GIA, GCAL, HRD, and IGI are laser inscribed on the girdle with an identification number and/or a unique symbol. Laser inscriptions provide peace of mind when making a diamond purchase since they are an easy way to identify a diamond.
Orders and Ring Sizes
Can I order through your website?
Yes, you can easily place an order directly through our website for engagement rings, wedding bands, and other fine jewelry.
Can I custom design an engagement ring?
Yes, you can select diamonds and settings to create a unique engagement ring.
What if I have a question about my order, want to change it, or need to cancel it?
If you need to make changes to your order or cancel it, please contact customer service as soon as possible.
If I purchase an engagement ring and a loose diamond, do I have to pay extra to have the diamond set into the ring?
Of course not! In fact, we encourage you to choose your diamond separately - this is what makes your jewelry unique!
Privacy and Security
Will my personal information be shared with third parties?
Tidew's privacy policy states that your personal information will not be sold or rented to third parties. However, they may share information with trusted service providers or partners to help them process transactions, deliver products, or perform services related to the site. These third parties are obligated to keep your information secure and use it only for specific purposes related to your transactions.
For more detailed information, you can read the full privacy policy here: Tidew Privacy Policy.
Is shopping with Tidew secure?
Yes. Tidew ensures that our customers' purchases are secure. We use secure encryption and fraud protection for all credit card transactions.